Financial advice isn’t just about the numbers. It’s about understanding the people behind them.

In this episode, Jeremy Houser sits down with Ashley Quamme, LMFT, FBS®, CFT™, founder of Beyond the Plan®, to explore the emotional and behavioral aspects of financial advising. They explore how financial professionals can use emotional intelligence to build stronger relationships with clients, improve decision-making, and enhance trust. Ashley shares insights from her therapy background and practical strategies for virtual and in-person advisory work.

Ashley and Jeremy discuss:

  • The importance of collaborative language in client conversations and why it matters
  • The shift from therapy to financial services and the valuable crossover of skills
  • How body language and facial cues play a vital role in virtual meetings
  • Strategies for financial advisors to enhance trust with high-net-worth clients, even in online settings
  • The role of a Financial Behavior Officer in advisory practices and how it transforms client relationships
  • And more!

Resources: 

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About Our Guest:

Ashley Quamme, LMFT, FBS®, CFT™, is the Owner of Beyond the Plan®, a consulting practice that partners with firms to integrate financial psychology into their practice. In addition to her work with advisory firms, she is a speaker and host of Planning & Beyond™, a podcast where she explores the intersection of financial planning and human understanding, bringing practical strategies and insights to advisors and financial professionals.